Our support lines are open Monday to Friday from 8:00 am to 8:00 pm EST for any questions you may have about our systems.
Our extended hours and toll-free line provide support for you right across Canada.
If you are asked by our support team to run the LDD Online Utility, please follow these 5 simple steps:
Ctrl-click on the link below, click on Run and follow on-screen instructions and accept everything.
Adjust IE Settings
Ctrl-click and click on Save for the utility that matches your version of Windows.
It is important to only Save it now - DO NOT RUN yet!
Close all of your open IE Browsers. This step is a MUST!
Find your downloaded LDDOnlineUtility.exe or LDDonlineUtility64.exe and run it now.
It’s likely in your Downloads folder unless you placed it elsewhere.
Follow all instructions.
If at any point it asks Modify or Repair – choose Repair.
Open Internet Explorer and login to your program as you usually do.
Forgot your LAWPRO or LSO Password?
Microsoft XML Service Pack
(To be run only on instruction from LDD Support)
Run the Microsoft XML 4.0 Service Pack 3.0 or download and run the Microsoft XML 6.0 Service Pack 2.0 to update the version of MSXML on your workstation. This may be required if you experience IE browser issues with LDD applications.