TIP: To retrieve New Home Closing Packages with a Deal Code, please use this link to login (www.lawyerdonedeal.com/dr ).

Call us and we’ll pick up the phone

1-800-363-2253

 

Support Hours

Our support lines are open Monday to Friday from 8:00 am to 8:00 pm EST for any questions you may have about our systems.

Our extended hours and toll-free line provide support for you right across Canada.

Email us and we’ll get back to you ASAP!

support@ldd.ca

 

Remote Control Training and Support

We will support and train you remotely. If you require training on any of our products, call us to arrange a convenient time, and we will do a remote training session using Mikogo screen sharing.

Join a Support/Troubleshooting Session

Join a Demo/Training Session

TIP: If you're a subscriber and want to update your payment information, please complete and return the LDD Payment Update Form.

Online Utility

If you are asked by our support team to run the LDD Online Utility, please follow these 5 simple steps:

  1. Ctrl-click on the link below, click on Run and follow on-screen instructions and accept everything.
    Adjust IE Settings

  2. Ctrl-click  and click on Save for the utility that matches your version of Windows. 
    It is important to only Save it now - DO NOT RUN yet!

    64-bit LDD Online Utility   
    32-bit LDD Online Utility  

    NOTE: Whether you need to download the 64-bit or 32-bit Utility depends on your version of Windows.
    Here’s how to check if your Windows is 64-bit or 32-bit.
     

  3. Close all of your open IE Browsers. This step is a MUST!
     

  4. Find your downloaded LDDOnlineUtility.exe or LDDonlineUtility64.exe and run it now.
    It’s likely in your Downloads folder unless you placed it elsewhere.
    Follow all instructions.
    If at any point it asks Modify or Repair – choose Repair
    .
     

  5. Open Internet Explorer and login to your program as you usually do.


Forgot your LAWPRO or LSO Password?


Microsoft XML Service Pack

(To be run only on instruction from LDD Support)
Run the Microsoft XML 4.0 Service Pack 3.0 or download and run the Microsoft XML 6.0 Service Pack 2.0 to update the version of MSXML on your workstation. This may be required if you experience IE browser issues with LDD applications. 

Third-Party Applications

To use this website and our products, you may need to install a third-party plug-in. For the plug-in you require, click the following links: 

Adobe Reader
(you may need full versions of Adobe Acrobat in some provinces)

Adobe Flash Player

Autodesk DWF Viewer