LDD ACCESSIBILITY STATEMENT
DIVERSITY AND INCLUSION
LawyerDoneDeal Corp. (“LDD”) is committed to creating and maintaining a diverse and inclusive workplace and is proud to provide equal employment and promotional opportunities to all employees and job applicants.
We believe that every person has a right to equal treatment without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed/religion, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.
Accommodation of Employees and Job Applicants
LDD will provide reasonable accommodation to employees and job applicants to the full extent required under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”). LDD will work with you in a cooperative and timely manner through the accommodation process. Your suggestions and input throughout the process are encouraged; however, LDD reserves the right to implement adequate and reasonable accommodation as it deems appropriate. During the accommodation process, LDD may ask you to provide specified documentation from your doctor and other healthcare specialists (to the extent permitted by law) concerning your functional limitations and accommodation needs.
Making the Workplace Accessible
The goal of the AODA is to create a more accessible Ontario, by identifying and to the extent possible, eliminating barriers experienced by persons with a disability.
We are committed to meeting the accessibility needs of persons with disabilities in a timely manner. We will achieve this vision by preventing and removing barriers to accessibility and by meeting the accessibility requirements under the AODA.
We will make all reasonable efforts to ensure that our policies, practices, and procedures which impact the delivery of our goods or services to the public or to other third parties are consistent with the principles of dignity, equality of opportunity, integration, and independence as defined above.
We strive to communicate clearly with all persons and will provide this policy or other policies in an accessible format to the extent possible.
Accessibility training is provided to all employees, policy makers and anyone else who provides goods, services or facilities to the LDD’s customers or clients on our behalf. These individuals will be trained as soon as practicable when starting their engagement with LDD and each time there are changes to LDD’s accessibility policy.
Persons with a disability are permitted, where possible, to use their own assistive devices when on our premises for the purposes of obtaining, using or benefiting from our goods and services.
If there are physical, technological or other types of barriers that prevent the use of an assistive device on our premises, we will make efforts to provide an alternative means of assistance to the person with a disability.
Persons with a disability may enter our premises accompanied by a guide dog or service animal, and keep the guide dog or service animal with them if the public has access to such premises and the guide dog or service animal is not otherwise excluded by law. If a guide dog or service animal must be excluded by law, we will explain to the person with a disability why this is the case, and explore alternative ways to meet their needs.
A person with a disability may enter premises owned and/or operated by LDD with a support person and have access to the support person while on the premises, provided the public has access to such premises. We may require a person with a disability to be accompanied by a support person where it is necessary to protect the health or safety of the person with a disability or the health or safety of others on the premises. Before making a decision, LDD will:
consult with the person with a disability to understand their needs;
consider health or safety reasons based on available evidence; and
determine if there is no other reasonable way to protect the health or safety of the person or others on the premises.
We will notify customers promptly if there is a planned or unexpected disruption to services for customers with disabilities. The notice will be posted at www.ldd.ca.
The notice will include the following information:
(i) that a service is unavailable;
(ii) the anticipated duration of the disruption;
(iii) the reason for the disruption; and
(iv) alternative services, if available.
This accessibility policy and related practices and protocols shall be made available to any member of the public through our website at www.ldd.ca. Notification of same shall be posted on a high-traffic area at each premise to which this accessibility policy applies.
We welcome and appreciate feedback on how we provide accessible customer service. Feedback should be directed to Stephen Austin at steve@ldd.ca.
Where possible, we will respond to complaints within two (2) weeks of the date that the complaint is received. In certain circumstances, we may be required to take more action to effectively address the complaint. In these circumstances, the complainant will receive an acknowledgement that their complaint has been received within two (2) weeks, and we will respond to the complaint as soon as is practicable thereafter. We will work with the complainant or any other person to respond to complaints in a format that is accessible to the extent reasonably possible, upon request.