Privacy Policy 

LDD’s Commitment to Privacy

Protecting your privacy and the confidentiality of your personal information are important aspects of LDD’s operations. LawyerDoneDeal Corp. (“LDD”) is a provider of Web-based technology products. The collection and use of customers’ personal information are fundamental to our day-to-day business operations.

We strive to provide you with excellent customer service. To us, that includes treating your personal information fairly and with respect. Each LDD employee and representative must abide by our commitment to privacy in the handling of personal information. 

For purposes of this Privacy Policy, “we”, “us” and “our” refer to LDD. “You” and “your” refer to any individual, whether a customer or potential customer of LDD, in respect of whom personal information is provided to LDD.

Applicability of LDD’s Privacy Policy

This Privacy Policy informs you of our commitment to, and policy on, privacy. It tells you the ways we ensure that your privacy and the confidentiality of your personal information are protected.

Our website may contain links to other websites that are provided and maintained exclusively by third parties. Our website allows you to integrate and create commands for various online third-party services (“Third-Party Services”). In order to take advantage of this feature, you may need to authenticate, register for, or log into Third-Party Services through our website, or on the websites of their respective providers. When you enable linking between, or log into Third-Party Services through our website, we will collect relevant information necessary to enable our website to access that Third-Party Service and your data and content contained within that Third-Party Service (“Login Credentials”). We temporarily store your Login Credentials long enough to enable linking to the Third-Party Service. To fully capitalize on the ability to link to Third-Party Services through our website, you have the option, at your sole discretion, to indefinitely store your Login Credentials to such Third-Party Services on our website. Your decision to voluntary store your Login Credentials to Third-Party Services on our website indefinitely is subject to the policies of such Third-Party Services.

When you enable our website to link to content and data between Third-Party Services, the Third-party Services will provide us with access to certain information that you may have provided to the Third-Party Services, and we will use, store and disclose such information in accordance with this Privacy Policy. In addition, you can use our website to share content and personal information amongst the Third-party Services you integrate with our website. Please remember that the manner in which Third-Party Services use, store and disclose your information is governed by the policies of such Third-Party Services (which we have not looked into) and are not subject to this Privacy Policy. LDD shall have no liability or responsibility for the privacy practices or other actions of any Third-Party Services that may be enabled within our website. In addition, LDD shall not be liable for your failure to adhere to the policies of Third-Party Services. It is your sole responsibility to maintain good security practices to protect your information. LDD shall have no liability or responsibility with respect to storage and privacy of your Login Credentials indefinitely on our website. Please ensure that you review the privacy and security policies on those websites.

What is Personal Information?

Personal information generally means information about an identifiable individual and does not include the name, title, business address or telephone number of an employee of an organization.

The 10 Principles of Privacy

Our Privacy Policy consists of the following ten key principles:

1. Accountability

We have appointed a member of our senior management team – Stephen A. Austin, Vice-President – as LDD’s Chief Privacy Officer. Mr. Austin is responsible and accountable to the LDD board of directors for analyzing all personal information handling practices at LDD, ensuring that our Privacy Policy is up to date and in force at all times, and enforcing the Privacy Policy in all our internal processes.

2. Identifying Purposes: Why We Collect Information

Whenever we collect information about you, we will explain how we intend to use it, either at that time or earlier. We will limit the information we collect to information that is needed for the purpose we identify, and we will use the information for that purpose or as otherwise permitted or required by law. We will obtain your consent if we wish to use your information for any other purpose.

We ask you for information to establish a relationship and serve you. We obtain our information about you directly from you and possibly from your lawyer or other professional advisers. 

The information we request depends on which services you require from LDD. Such information may be used to:

• evaluate your software/technology needs

• determine which software/technology products or related services will meet those needs

• provide services or products to you as requested

• improve our service

• identify and authenticate your browser or device

• collect (in an anonymous form), store and analyze traffic in the LDD website and related sites, as well as to websites linked to the LDD website

• provide you with information concerning our products, services or activities

• respond to your questions or concerns

When we communicate with you, we will often communicate via electronic means, such as by e-mail or in a special folder, dedicated to you, on our website.

3. Consent

By providing personal information to us, you are consenting to the collection, use and disclosure of same pursuant to the terms of this Privacy Policy. We will obtain your consent to collection of any additional or different personal information or to different uses or disclosure made of your personal information.

Except for a special communication folder on our website, from which you pick up messages, all electronic communication (“e-mail”) with you that is not essential to our products or services includes a straightforward “opt-out” feature that allows you to request that we cease e-mail communication with you. Not responding to our offer to have your name removed from the e-mail list is another form of implied consent while you are still receiving services from us or when you have recently received services from us.

The choice to provide us with personal information is always yours. Upon request, we will explain your options of refusing or withdrawing consent to the collection, use and disclosure of your personal information, and we will record and respect your written choices. However, your decision to withhold particular details may limit the products or services we are able to offer or even make them impossible to offer. 

4. Limiting Collection

Information is not collected by LDD without a specific, limited requirement, which we will tell you about. We collect information by fair and lawful means.

When you visit our website, information is not collected that could identify you personally unless you choose to provide it. You are welcome to browse the site at any time anonymously and privately, without revealing any personal information about yourself.

5. Limiting Use, Disclosure and Retention

The information we request from you is used for the purposes defined at the time of collection. We will seek your consent before using the information for purposes beyond the scope of your original consent, or as otherwise set out herein.

Under no circumstances do we sell customer lists or other personal information to third parties for advertising or general marketing purposes. LDD’s policy is to use personal information only to forward communications necessary or appropriate to the fulfillment of our obligations as a software/technology provider.

There are some unavoidable types of disclosure of your personal information which may occur occasionally as part of LDD fulfilling its routine obligations and/or conducting its business in the ordinary course. This includes disclosure to, for example, third-party vendors, suppliers and service providers responsible for administering activities, services and programs and distributing materials that you have requested or that may reasonably be likely to be relevant to you. In such circumstances, while LDD may use contractual or other reasonable means, where and if possible, to attempt to ensure such third-parties provide a comparable level of protection over your personal information while the information is under such third-parties’ control, LDD shall have no liability or responsibility, other than as set out herein, for the privacy practices or other actions of any third party that may be enabled within our website and cautions you to review the privacy policies of those websites to determine their information-handling practices. Personal information may also be used or disclosed as otherwise permitted or required by law.

Except as otherwise permitted or required by law, personal information is retained for so long as is reasonably necessary to fulfill the purposes for which it was collected, at which point it will be destroyed or otherwise made anonymous.

6. Accuracy

All decisions involving personal information should be based on accurate and timely information. While we will do our best to base our decisions on accurate information, we rely on individuals to disclose all material information and to inform us of any relevant changes.

We will make reasonable efforts to keep your information accurate and up to date, as provided by you or your lawyer or professional advisers and having regard for the purpose for which it was originally collected. We regularly cross-check our name and address information for lawyers with the Law Society of Upper Canada, as well as other provincial law societies. We encourage you to review and confirm the accuracy of this information, as applicable, and to contact us as soon as possible (by phone, fax, mail, e-mail, or Internet) in the event of any discrepancy. We will make appropriate corrections to personal information as soon as practicable and upon receipt of appropriate evidence, as applicable.

7. Safeguards: Protecting Your Information

We will protect your information with reasonably appropriate safeguards and security measures. Internal and external audits of our procedures and security measures are conducted regularly to ensure that they are being properly administered and that they remain effective and appropriate.

LDD maintains personal information in a combination of paper and electronic media. With respect to our business generally, paper records concerning individuals’ personal information are stored in files kept onsite at our Toronto office. 

Access to personal information will be authorized only for LDD’s employees, representatives and service providers who require access in the performance of their duties, to any person granted access by the individual through the consent process and to those otherwise authorized by law.

LDD’s computer systems, including portions of our Website, are password-secured and constructed in such a way that only authorized individuals are entitled to access secure systems and databases. To safeguard against unauthorized access to your personal information via the Internet, you are required to “login” to certain secure areas of the LDD Web site using an individual, confidential password. Passwords to the LDD Website are provided only upon verbal confirmation directly with you or where your identity has been confirmed by means of an identity verification process. Generic passwords are only employed where there is no confidential information being displayed on the screen by LDD. 

If you send us an e-mail message that includes personal information (such as your name included in the “address”), we will use that information to respond to your inquiry. Please remember that e-mail is not necessarily secure against interception. If your communication is very sensitive, or includes information such as your bank account or credit card number, you should not send it electronically unless the e-mail is encrypted or your browser indicates that the access to our Web site is secure.

8. Openness: Keeping You Informed

If after reviewing our Privacy Policy you have any additional questions or concerns about privacy, we invite you to contact us by phone, fax, mail, e-mail, or our Website, and we will address your concerns to the best of our ability.

9. Providing Individual Access

We will give you access to the information we retain about you within a reasonable time, with a written request, satisfactory identification and proof of entitlement. You also have the right to know:

• how we collected your personal information

• how we are using it

• to whom it may have been disclosed, except where such disclosure was to a governmental body or service provider to LDD for routine purposes or is subject to a ban. This might include, for example, auditors and accountants acting for LDD

We may charge you a nominal fee and if so, we will give you notice before processing your request.

In some cases, we may not provide access to personal information within our possession or control.  This may occur when:

• providing access would be likely to reveal personal information about a third party or could pose a threat to the security of the third party, and the information cannot be segregated

• disclosure would reveal confidential commercial information of LDD or its suppliers

• it would be too costly, in our determination, to retrieve it

• the personal information is protected by solicitor-client privilege

• the information has been collected during the investigation of a legal matter or cannot be disclosed for other legal reasons, such as a non-disclosure agreement

If we deny your individual request for access to your personal information, we will advise you in writing of the reason for the refusal and you may then challenge our decision by contacting us. (See Section 10, below.)

10. Providing Recourse: Respecting and Responding to Your Privacy Concerns

LDD encourages you to contact us with any questions or concerns you might have about your privacy or our Privacy Policy. We will investigate and respond to your concerns about any aspect of our handling of your information.

In most cases, an issue is resolved simply by telling us about it and discussing it. You can reach LDD Customer Service by phone at 416-367-0600 (1-800-363-2253 toll free), by fax at 866-239-3829, by e-mail at privacy@ldd.ca, or by mail at:

LDD Customer Service

250 Davisville Avenue, Suite 401

Toronto, ON, M4S 1H2

If, after contacting LDD Customer Service, you feel that your concerns have not been addressed satisfactorily, please contact the LDD Chief Privacy Officer by mail at the above address. Please be sure to include your name, address, preferred method of communication, the nature of your complaint, and relevant details, including your past communications with us.

If the issue is still not resolved satisfactorily, we will provide information on other complaint procedures that may be available to you. 

Breach of Security Safeguards

A breach of security safeguards is defined in PIPEDA (Personal Information Protection and Electronic Documents Act) as the loss of, unauthorized access to, or unauthorized disclosure of personal information resulting from a breach of an organization’s security safeguards, or from a failure to establish those safeguards.

In the unlikely case in which a breach of LDD’s security safeguards were to occur, LDD would evaluate whether such breach creates a real risk of significant harm and if so, notify all individuals impacted, as well as the Office of the Privacy Commissioner.

A breach poses a real risk of significant harm where the breach poses a significant risk of bodily harm, humiliation, damage to reputation or relationships, loss of employment, business or professional opportunities, financial loss, identity theft, negative effects on the credit record and damage to or loss of property. Factors that are relevant to determining whether a breach of security safeguards creates a real risk of significant harm include the sensitivity of the personal information involved in the breach of security safeguards and the probability the personal information has been/will be misused.

Where LDD has determined that a breach of security safeguards involving a real risk of significant harm has occurred, LDD must:

• contact you as soon as feasible

• directly notify you by email, telephone or another appropriate form of communication

• give you easy-to-understand information

If you receive a breach notification from LDD, read the notice carefully. The notice will provide you with details about the breach, including:

• a description of the compromised personal information , to the extent that information is known

• the steps the organization has taken to reduce any risk of harm to you

• what you can do to reduce your risk

• contact information of someone at LDD who can provide further information

Cookies

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our website are visited and by how many people. LDD cookies do not collect personal information and we do not combine the general information collected through cookies with other personal information to tell us who you are. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies and, depending on the sophistication of your browser software, allow you to decide on acceptance of each new cookie in a variety of ways.  Note: If you turn off the cookie feature through your browser, you may not be able to use all the features of the LDD website.

Revisions to this Privacy Policy

Any changes to our Privacy Policy and information handling practices shall be set out in this Privacy Policy in a timely manner. We may add, modify or remove portions of this Privacy Policy when we feel it is appropriate to do so. You may determine when this Code was last updated by referring to the modification date found at the end of this Privacy Policy.

Website Governed by this Privacy Policy

The websites governed by the provisions and practices stated in this Privacy Policy are www.lawyerdonedeal.com and www.ldd.ca . 

Last Reviewed: February, 2020

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